Find a Store Report a Dead Spot Customer Care
(866) 240-8121
Get low rates and more minutes for local calls to family, friends and business associates.
DATA FEATURES
Stay “in-the-know” with today’s power of your wireless phone. The world is at your fingertips and all the information you need is just a touch away!
Access cool new sites and long-time favorites with our new Media lineup!
Get ringtones, wallpapers and games! Access news, sports, weather, social networks, and much, much more!
Call (866) 240-8121 or visit a retail store near you.
All incoming text and picture messages are free! |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
INTERNATIONAL CALLING
| Cellular One provides international dialing from the Cellular One home network area at the low rate of just $0.49/minute to many of the most often-called countries. And, if you call one or more countries frequently, you can receive even lower rates to any one of the following countries for $3.99/month. Plus, receive a discount if you sign up for more than one country. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| * Buy 2 countries and get $2 credit each month. That's 50% off the price of the second selected country. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| * Buy 3 or more countries and get a $4 credit each month. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CELLULARONE ON-the-GO Features / Pre-Paid Plans
|
|
|||||||||||||||||||||||||
CELLULARONE HELLO! Features / Post-Paid Plans
|
|
||||||||||||||||||||
Think about how important your phone has become to you each and every day, and then stop to consider what would happen if it were lost, stolen, or broken. Consider too what it would cost to replace it. For just pennies a day, your wireless phone can now be protected from most cases of loss, theft, water damage, fire and vandalism! This plan covers things that a manufacturers warranty does not.
The Wireless Protection Program from Cellular One of East Texas is available for a monthly charge that can easily be added to your wireless monthly statement, and includes the following:
How to file a claim:
In order to process a claim on the first call, the following information is needed. To avoid any delay, please insure the following:
To file a claim for a Broken wireless phone or equipment please:
To file a claim for a Lost or Stolen wireless phone or equipment please:
The claims department will do everything to ensure that you are not without your wireless phone any longer than necessary.
Questions? Call Customer Care at (866) 240-8121.
* Deductible applies per occurrence with limit of two occurrences per year. Monthly fee is not prorated. If coverage is added after original service start date, a 30-day wait period applies before a claim can be filed. Replacement phone is same or comparable refurbished model.
Exclusions and Program Review:
Global Warranty Group administers and provides the handset coverage program for the customers of Cellular One of East Texas. Global Warranty Group reserves the right to deny any claim in the event that lost or stolen equipment is not initially accompanied by a complete police report. This Plan does not cover wear and tear, gradual deterioration, or damage sustained during regular use. We will NOT COVER loss caused directly or indirectly by any of the following (such loss is excluded regardless of any other cause or event that contributes concurrently or in any sequence to the loss):
Exclusions
We will not pay for Loss caused directly or indirectly by any of the following. Such Loss is excluded regardless of any other cause or event that contributes concurrently or in any sequence to the Loss.
A. Nuclear Hazard, meaning any weapon employing atomic fission or fusion; or nuclear reaction or radiation or radioactive contamination from any other cause.
B. War, including undeclared or civil war; warlike action by a military force, including action in hindering or defending against an actual or expected attack, by any government, sovereign or other authority using military personnel or other agents; or insurrection, rebellions, terrorism, revolution, usurped power of action taken by government authority in hindering or defending against any of these.
C. Governmental action, meaning seizure or destruction of property by order of governmental authority.
D. Indirect Loss, meaning any delay, failure of market, failure of use or any other consequential Loss, interruption of business or inconvenience; an increase of Loss caused by or resulting from the delay in replacing Covered Product due to the interference at the location of repair or replacement by strikers, other persons or any other cause.
E. Loss due to acts caused by or resulting from rodents, insects, vermin or other animals.
F. Loss due to the intentional parting of Covered product by You or anyone entrusted with the property.
G. Failure due to obsolescence, including technological obsolescence of the Covered Product.
H. Intentional, dishonest, fraudulent or criminal acts by You, any of Your authorized representatives, anyone You entrust with the property and any of their family members, or anyone else with an interest in the property for any purpose, acting alone or in collusion with others.
I. Failure caused by cosmetic change (custom faceplates) or change or enhancement in color, texture, finish, expansion, contraction, or any cosmetic damage of Covered product however caused, including, but not limited to, scratches, marring, and cracked housing or casing that occur to Covered Product that does not affect the mechanical or electrical function of the Covered Product.
J. Failure resulting from faulty repair, adjusting, installation, servicing, or maintenance.
K. The discharge, dispersal, seepage, migration, release or escape of Pollutants.
L. Unauthorized repair or replacement.
M. Preventative maintenance or preferential adjustments.
N. Use of the Covered Product in a manner for which it was not designed or intended by the manufacturer, or failure to follow the manufacturer's installation, operation or maintenance instructions.
O. Error or omission in design, programming, system configuration, faulty construction, or any original defect in any Covered Product, or recall by the manufacturer.
P. Loss to batteries (unless damaged as part of wireless telephone Loss), antennas, external housing or casings that do not affect the mechanical or electrical function of Covered Product.
Q. Covered Product whose Serial Number, IMEI, HEX or ESN has been altered, defaced or removed.
R. Failure due to normal wear and tear, gradual deterioration, inherent vice or latent defects.
S. Loss during the Waiting Period or arising out of an occurrence during the Waiting Period.
T. Contraband or property in the course of illegal transportation or trade.
U. Any antenna or wiring that is attached to, or protrudes from, or is on the exterior of any vehicle or watercraft.
V. Property in transit to You from a manufacturer or seller that is not the Authorized Service Facility.
W. Any accessories.
X. Loss that is recoverable under the manufacturer's warranty.
Y. Loss that occurs during a period of suspension of service from the Communication Service Provider (other than a suspension related to Your reporting obligations under this Contract) until Your account with the Communication Service Provider is brought to active status.
Z. Loss due to the Communications Service Provider's inability to provide adequate service for wireless telephone use.
AA. Covered Products not readily available in the United States through Communication Service Providers (overseas unlocked phones).
Additional Terms and Conditions
A. No person or organization, other than You, having custody of Covered Product will benefit from this coverage.
B. You may not transfer this Contract.
C. This coverage is void in any case of fraud, intentional concealment or misrepresentation of a material fact, at any time, concerning:
1. this coverage;
2. the Covered Product:
3. Your interest in the Covered Product; or
4. a claim under this Contract
D. You will not be entitled to receive cash in lieu of actual repair or replacement equipment.
E. If the Claim Center is unable to repair Contract Holder's Covered Product the Claim Center will replace it with equipment of like kind or quality. It is at the sole discretion of the Administrator to replace the Covered Product with a new or remanufactured unit.
F. Replacement equipment may not be exchanged, returned or replaced for any reason other than the inability to properly activate the replaced equipment as determined by the Authorized Service Facility.
G. This Contract will be voided if the Covered Product's Serial Number, IMEI, HEX or ESN has been altered, defaced or removed.
H. This Contract will be voided if the Covered Product's exchange is not registered with the Administrator.
I. This Contract will be voided if the Contract holder cancels the deductible payment.
J. The Contract holder will be responsible for all shipping costs of the Covered Product to the Authorized Service Facility.
Limits of Liability
A. The Claim Center will not pay more than the replacement value of the Covered Product, not to exceed one thousand dollars ($1000), less the applicable deductible, for replacement due to Loss or damage to the Covered Product for any one enrolled Contract Holder.
B. A maximum of 2 (two) repairs or 1 (one) replacement for Loss will be allowed per Covered Product. More than 2 (two) claim occurrences per 12 (twelve) month period will cause cancellation from the Program.
C. This Contract will be automatically renewed if the Covered Product is replaced. The monthly service fee billing will continue and a new waiting period will begin on the date the Covered Product is replaced.
If you have questions, please refer to the complete version of the Terms and Conditions.
Download Wireless Protection Customer Agreement
Download Wireless Protection Brochure
© 2008 CellularOne of East Texas